Returns or exchanges are only accepted on faulty items that are in original condition and must not have been worn, altered or washed. Returns or exchanges can only be accepted on goods within 21 days from the date of purchase.
Please contact us on info@mascotjuniors.com.au to be sent return shipping information.
Once the items have been received they will undergo a quality review and once cleared, you will either receive your new items (for exchanges if available), or refund on the cost of purchase (excluding original shipping cost) directly to the credit card used for the purchase, depending on the option requested by you. You will receive email notification of this.
We do not refund initial shipping charges for goods returned (other than for faulty items). Items we exchange for you will be resent at your cost. Your own return postage costs are not refundable.
Please note No exchanges are available for change of mind (including sizing)
For all online customer service, product and event enquiries, either email us on info@mascotjuniors.com.au or call us on 0411 840 584 between 9.30 am to 4.30pm Monday to Friday (AEST).
We endeavour to make sure that all products and events listed on our website are current, in stock and that pricing is true and correct. In the event that an ordered item or event ticket is not available or we are unable to fulfil your order we will notify you within 5 business days to arrange an agreeable alternative item, a backorder or a full refund.